Privacy.We will not sell or otherwise exchange any of your personal information. Any information that you submit to us is used for the sole purpose of processing your order.
Secure Transactions.Don't worry about placing an on line order - your credit card information is input on a secure server, so no one else has access to it. You can verify this by checking the lock icon on the bottom of your browser page. You will see that when you submit your credit card information, the lock is in the "locked" position, signifying that the transaction is indeed secure.
Shipping is free. All of our rugs are shipped directly to you by UPS Ground Service. This takes approximately 7-14 days depending on the manufacturer of the rug you ordered.
Terms and Conditions of Sale.
We will have a brand new 1st quality rug shipped directly to you
Any rug that is damaged in transit or has a manufacturing defect will be replaced at no extra charge to you.
If you notify us within the initial "48 hours after delivery" time period, you will be granted return authorization. Acceptance of your returned rug is subject to your following the return instructions that will be emailed to you at that time:
Your area rug return will be refused if:
the area rug was not identified as being authorized for return
the area rug shows signs of use or abuse (stains, damage etc.)
the area rug was improperly shipped
the area rug was not shipped within 7 days of return authorization email date
Only unopened non slip rug pads can be returned
If you do not notify us within that initial "48 hours after delivery" time period for any reason, we reserve the right to refuse a return authorization.
We reserve the right to refuse to sell to anyone for any reason.
If your rug is shipped to the shipping address you provided, and the rug is unable to be delivered for any reason, and then you cancel your order, your purchase will be refunded less 15% to cover our shipping and handling, credit card fees, and all taxes associated with your order.
Returns and Exchanges.You have 48 hours after delivery to notify us of your intent to return or exchange your purchase. We will reply with shipping instructions. You will be responsible for all shipping charges involved with returning your order to us. Credit card will be refunded upon inspection of the returned rug and it is found to be in acceptable condition. Returns are subject to a 25% restocking fee to cover the original S&H and all credit card fees and taxes associated with your order.
Frequently Asked Questions
Q: How long will it take before my rug arrives?
A: Rugs usually arrive within one to two weeks depending on the manufacturer and your geographical location. Custom made rugs including braided rugs can take up to seven weeks for delivery. If a rug is on back order you will be informed either by phone or email.
Q: How are your rugs shipped?
A: Our rugs are usually shipped by UPS ground service.
Q: What do you charge for shipping?
A: Shipping to the continental USA is Free. Rugs measuring over 9' x 12' may incur additional shipping costs. Please call for details.
Q: Do you ship to Hawaii?
A: We can ship most rugs measuring 7' x 10' and below. For price information please call.
Q: Do you ship Internationally?
A: We only ship to Canada and the Caribbean. For price information please call.
Q: What if I dont like my rug?
A: You have 48 hours after delivery to notify us of your intent to return or exchange your purchase. We will reply with shipping instructions.
Q: How do I arrange for a return?
A: Before you can return your rug you will need to get a return authorization number. Please call us at 631.281.5330 or email us to arrange for a return.
Q: Who pays for the shipping back?
A: All return shipment costs are the responsibility of the customer.
Q: Should I insure my rug for the shipping back?
A: Although you dont have to we strongly recommend that you do so. UPS insures all packages up to $100 free of charge.
Q: What types of payment plans do you except?
A: We accept all major credit cards including Visa, Master Card, Discover, and American Express. You may also pay with money order. We do not accept checks.
Q: Will Arearugsdirectonline.com meet or beat a competitors price?
A: We will beat any price lower than us by 10%. When placing your order provide the competitors name and web site URL to the operator. If its a catalog please fax us the page where the item appears. Our Fax number is 631-281-0397.
Q: How can I contact
A: You may contact us via the following:
Fax 631-281-0397
Q: What is the difference between wool and synthetic rugs?
A: Synthetic fibers are used exclusively in machine made rugs, One of the greatest advantages of synthetic rugs is a byproduct of the fiber being non-porous. This means that it is inherently stain proof and resists soiling and staining from almost any chemical. Synthetic fiber rugs are also more affordable than a wool rug. Wool fiber is available in both machine and hand made rugs. Wool is the traditional fiber used in fine hand made Oriental rugs. Wool not only wears longer, it also keeps its good appearance and stays new-looking longer. Each wool fiber is made up of millions of "coiled springs" that stretch and give rather than break, and so wool is extremely durable. Wool rugs absorb dyes differently than synthetic rugs giving them a more authentic look.
Q: What is a tufted Rug? A: Hand tufted area rugs resemble more expensive hand knotted rugs in intricacy of design, detail and coloring. A hand tufted rug is constructed by pushing yarns through a heavy canvas backing, then shearing the face of the rug to create a cut pile. These rugs are very heavy and extremely dense in weave.
Q: How long will my rug last? A: There are many factors that can affect the longevity of an area rug. They include fiber type, weave and density. Tufted and most woolen machine made rugs will last from 20 to 30 years depending on quality. Synthetic fiber rugs will generally not perform as well as woolen rugs over many years of use; they should be replaced every 10 to 20 years depending on the quality of the rug.
Q: What type of warranty do your rugs come with? A: Milliken Carpets offers a five year warranty on their rugs, while most other manufactures offer a one year warranty. Call for details on your brand of area rug.
Q: How do I clean my rug?
A: No one likes it when there is a spill on the floor, but it can be cleaned before becoming a permanent part of the area rug. The information listed below will prepare you to properly deal with spills and keep your area rug clean for years to come.
Act Quickly!
Most carpet available today has been treated with a stain-resist treatment, so many spills can be removed if immediate action is taken. The longer the delay, the higher the probability of a spill becoming a permanent stain. Remember, staining is influenced by many factors, and no carpet is completely stain proof.
Blot liquids with a dry, white, absorbent cloth or white (no printing) paper towels. Do not scrub the area! Scrubbing can cause pile distortion in the affected area.
Continue to use a dry cloth or paper towels until the area is completely dry.
For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed. If the spot can be identified, locate the substance in the spot removal computer and follow the directions carefully.
Pretest any spot removal agent in an inconspicuous area to make certain the solution will not damage the fiber or the dye. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the carpet and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected. Apply a small amount of the selected cleaning solution to a white cloth, allow to sit for about 10 minutes and work in gently. Work from the edges of the spill to the center to prevent the spill from spreading. Do not scrub! Blot, absorbing as much as possible, and repeat if necessary.
Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. It is not necessary to use all of the cleaning solutions if the first solution removes the spill.
Be patient! Complete removal of the spill may require repeating the same step several times.
After the spill has been completely removed, rinse the affected area thoroughly with cold water, and blot with a dry cloth until all of the solution has been removed. Some cleaning solutions will cause rapid soiling if the solution is not completely removed.
Apply a one-half inch layer of white paper towels to the affected area, and weigh down with a flat, heavy object. Continue to change paper towels as needed. A dry, absorbent, cleaning compound may be used as a substitute to accelerate drying time.
